Call Center People Management Handbook and Study Guide
By Unknown Author.
Description
The ICMI study guide series begins with this important topic — people management. The Call Center People Management Handbook and Study Guide covers competencies related to the effective hiring, management and development of call center employees. The study guide begins by covering the design of an effective call center organizational structure, including the development of job descriptions, job evaluations and staffing plans. The second section of the guide focuses on acquiring the people with the skills and aptitudes to make the call center successful. Next, training and development ...
ISBN(s)
0970950748, 9780970950741
